What if I need help with my installation or system and want someone to come out?
A. Almost all customers' issues can be resolved either with the FrontPoint "remote toolkit" or over the phone. FrontPoint does have a nationwide network of licensed alarm technicians, but rare that they are needed. Many customer reviews that you can find online talk about just how easy it is to set up a FrontPoint system.
Will FrontPoint work with Vonage?
A. Yes! FrontPoint is perfect for Vonage customers because FrontPoint systems don't require a land line. The system is entirely independent from the Vonage service- and is often recommended by Vonage for that reason.
What is the warranty on the system?
A. GE, the equipment manufacturers, and FrontPoint warranty the equipment for two years. FrontPoint will always help you troubleshoot with their remote toolkit and provide support. In the event that they cannot remotely resolve a problem, they will send a replacement. During the first two years, there is no charge for this.
Can I return the system if it's not right for me?
A. Yes, FrontPoint is one of the few home security providers that offers a 15 day return period. In fact, FrontPoint is so sure that their system will be configured to meet your individual needs and satisfaction, that if you are not satisfied, FrontPoint will even pay for the return shipping.
How is FrontPoint different from traditional alarm companies I've seen in my neighborhood?
FrontPoint Security has several key differences from traditional alarm companies:
Connection - FrontPoint's system does not use wires or phone lines, so installation is simple and virtually impossible to defeat, as there are no wires to cut. All communication from the sensors to the control panel are made through a wireless connection. Communications from the control panel to our monitoring station use a cellular signal. FrontPoint's security system is virtually impossible to defeat, ensuring that your family is safe.
Price - FrontPoint offers industry leading technology at affordable prices. Call today to see what savings you may qualify for.
Interactive - With Interactive Monitoring, FrontPoint's system is completely interactive, meaning you can do things with your home security system that you never thought possible. Receive an email notification when your kids arrive home from school, or even get a text message when your power goes out. Only FrontPoint offers this level of interactive home monitoring service.
What if I am an existing FrontPoint customer and want to add mobile control for lights, locks or thermostat?
A. Give us a call and we will check to see if you have the latest Simon XT control panel , then all you have to do is upgrade your monitoring plan and order any new light, lock, or thermostat control devices you desire. If you do not have the v1.3 Simon XT control panel , then you would have to purchase that at $238.99, in order to get the Zwave technology.
What if I want to add video monitoring to my package when I sign up for new service with FrontPoint?
A. New customers will need to select the Ultimate Monitoring plan in order to get video monitoring. There is not an option for a la carte with this high tech feature.